Limited Warranty

Barbecue Grills

This Limited Warranty is extended to the original purchaser of a Cal Flame grill manufactured after January 1, 2021 and installed for residential use in the United States and Canada.

Direct any warranty issues with your grill via email to customerservice@calflamebbq.com or phone (800) 225-7727.

Warranty Coverage

Component	Coverage	Duration
Structure	Grill structure or frame housing is warranted against rust-through due to defects in material or workmanship in normal household use.	10 Years
Stainless Steel Burners	Warranted against rust-through and operation failure due to defects in material or workmanship in normal household use.	10 Years
V-Grates	Warranted against rust-through and operation failure due to defects in material or workmanship in normal household use.	10 Years
Flame Tamers & Warming Rack	Warranted against rust-through and operation failure due to defects in material or workmanship in normal household use.	3 Years
Porcelain Burners	Warranted against rust-through and operation failure due to defects in material or workmanship in normal household use.	1 Year
Gas Valves & Other Components	Gas valves and other components detailed in the Cal Flame grill owner's manual are warranted against operation failure due to defects in material or workmanship in normal household use.	1 Year

Warranty Performance

In the event of a defect covered by this Limited Warranty, notify Cal Flame as soon as possible and use all reasonable means to protect the grill from further damage. Upon receipt of a valid form of proof of purchase, a designated service representative will correct the defect, subject to the terms and conditions contained in this Limited Warranty.

There will be no charge for parts. It is the responsibility of the grill owner to allow proper access to conduct repair/service. Freight charges, labor fees, diagnosis fees, and travel fees are not covered by this warranty.

In the event a replacement is offered, reasonable costs for removal of the original grill, shipping costs from the factory for the replacement grill, and delivery and installation of the replacement will be the responsibility of the grill owner. Any replacement parts and/or grill will carry the balance of the original grill warranty.

Genuine Parts Requirement

This Limited Warranty is void if Cal Flame or its designated representative determines that the grill has been subjected to damage or failure due to installation of aftermarket parts that are not genuine Cal Flame branded parts and accessories. This includes, but is not limited to, gas valves, gas nozzles, infrared burners, lights, and transformers.

Genuine Cal Flame brand parts and accessories are built to our highest standards of quality, durability, and performance, and they are designed to work with your grill to ensure optimal performance and function.

Warranty Limitations

This Limited Warranty is void if Cal Flame or its designated representative determines that the grill has been subjected to:

• Alteration, neglect, misuse, or abuse
• Freight damage caused by a common carrier
• Repairs or fuel conversions attempted by anyone other than a designated representative or experienced technician
• Failure caused by accident, acts of God, or other causes beyond the control of the manufacturer

Neglect, misuse, and abuse include any installation, operation, or maintenance of the grill other than in accordance with the instructions contained in the owner's manual provided with the grill. Corrosion, scratching, and discoloration due to improper use and care of this outdoor product is excluded from this warranty.

This warranty ends by any of the following: specified time frame listed above, owner transfer, relocation of the grill, commercial installation, or installation of any third-party components. Grill covers are not included in this warranty.

Prorated Warranty

Units within the warranty time frame determined by the Company to be non-repairable will be replaced on a prorated basis with the same or a comparable unit. The user will be charged one percent of the current retail cost for each full month of ownership from the date of purchase through the date failure is determined to be non-repairable. This charge will be waived during the first six months of ownership.

Example: Product failure is determined during seven months of ownership. Owner will be responsible to pay for 7% of the product's current cost.

Disclaimers

The manufacturer disclaims all warranties, expressed or implied, in fact or in law, to the extent allowed by your state's law, including the warranty of merchantability and fitness for use, except as stated specifically herein.

All warranty service must be performed by the manufacturer or its designated representative using authorized Cal Flame parts. No agent, dealer, distributor, service company, or other party is authorized to change, modify, or extend the terms of this limited warranty in any manner whatsoever.

The manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorized literature or specifications furnished by Cal Flame.

The manufacturer and its representatives shall not be liable for any injury, loss, cost, or other damage, whether incidental or consequential, arising out of any defect covered in this limited warranty. This includes, without limitation, loss of use of the grill and cost for removal of defective product even if the manufacturer was advised of the possibility of damage. The liability of the manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product.

Legal Rights

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.